Acas has published its 2013/14 Annual Report, which shows that its services continue to perform strongly. The key findings are as follows:

• Acas continued to conciliate to prevent or resolve disputes between groups of workers and their employer with over 850 national and regional disputes in a wide range of sectors.
• The Acas helpline answered around 900,000 calls. The top three topic categories were discipline, dismissal and grievances; redundancies and lay-offs; and contractual matters.
• There were 40,938 employment tribunal cases referred to Acas for conciliation and unfair dismissal continues to be the largest category of complaint with 24,306 cases.
• Acas' early dispute resolution service, Pre-Claim Conciliation service, resulted in 83 per cent of cases being resolved in a way that did not lead on to a tribunal claim.
• The Acas Helpline Online was launched in June 2013. By the end of March 2014, the web service had answered almost one million questions from 250,000 customers with more than 1500 people using it every day.

Content Note

The aim is to provide summary information and comment on the subject areas covered. In particular, where employment tribunal and appellate court cases are reported, the information does not set out full details of all the facts, the legal arguments presented by the parties and the judgments made in every aspect of the case. Click on the links provided to access full details. If no link is provided contact us for further information. Employment law is subject to constant change either by statute or by interpretation by the courts. While every care has been taken in compiling this information, SM&B cannot be held responsible for any errors or omissions. Specialist legal advice must be taken on any legal issues that may arise before embarking upon any formal course of action.