Business

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A whole new normal

17 June 2020

12 June 2020

What are the key drivers behind employment during COVID-19?

While COVID-19 has resulted in many companies reducing their overhead and/or streamlining headcount, it has also driven demand for specific technical and analytical skillsets as...

9 June 2020

Why vitality trumps resilience

In the last few months, employees have had to upskill rapidly in practical terms – furloughing, new legislation, virtual working, new technology, revised health and...

29 April 2020

Why the personal touch has never been more important

The last 3 weeks have been some of the most challenging of my career working in the contact centre and CX industry.  Our priorities have...

22 April 2020

After the Pandemic

The struggle for survival. The 5 years following coronavirus lockdown will be characterised by struggles between powerful forces. “Could the renewed shock of human vulnerability...

15 April 2020

3 Keys to Building Relationships Remotely

One of the effects of Covid 19 in the last few weeks is that that many Leadership and Management teams have experienced first-hand the challenges...

15 April 2020

The Impact of COVID-19 on doing business in the UAE

Organisations and employees across the world are bracing themselves during these unprecedented times. Many governments including the UAE understood the severity of the situation very...

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8 Tips for Bridging the Gap between Customer Expectations and Customer Experiences within the eCommerce Realm

2 January 2020

3 December 2019

The Corporate Savviness Barometer
(An Organizational Effectiveness Perspective)

Corporate Savviness is an organizational characteristic that refers to the enterprising use of a collection of core organizational competencies, i.e., Key Savviness Aspects (KSAs) that...

8 August 2019

Why your team needs both ‘hunters’ and ‘farmers’

Contrasting skills, personalities and attitudes are vital for the essential mix that healthy organisations need. Thinking about the requirements of the roles within your team...

25 April 2019

How Will AI Disrupt the Future of Work?

If you’re keeping up with the latest tech trends, you certainly know that there’s a lot of buzz around AI and the huge impact it...

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Why we invested so much time in enriching the employee experience and staff development when expanding globally

28 March 2019

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