Businesses don’t understand AI – here’s what they should know

Businesses have a significant knowledge gap of AI, leading to a lack of trust and preventing AI adoption. This article discusses how businesses can learn more about AI to boost profits and innovation.

New data* has revealed that almost half (41%) of UK businesses have a significant knowledge gap of AI.  What’s more, over half (52%) of UK businesses believe it is this lack of understanding that is the main barrier to the adoption of AI within their business. And it seems with a lack of understanding comes a lack of trust, as the study uncovered that half of UK businesses don’t trust AI (50%) either.

But the findings showed that even with sceptical sentiment around AI, it seems that business owners can clearly see the benefits, with over three quarters (78%) seeing AI as a means of increasing operational efficiency, and over half (53%) believing creativity and innovation are key benefits. Plus, over half (55%) of senior figureheads expect a return on investment from AI within six months.

So, what seems to be the disconnect?  

In almost two thirds of UK businesses (60%), AI adoption decisions are made by CEO or Managing Director posts, which indicates that education and training is needed from the top of the organisational structure to bridge that knowledge gap and encourage AI adoption. UK businesses and senior leaders appear to want to adopt AI given the perceived benefits, yet are unsure how to tackle it.

This is interesting as the Government recently released an AI Action plan to address the growing demand for AI professionals. The plan includes measures to train tens of thousands of individuals in AI-related fields by 2030. This involves supporting universities in expanding AI programs, offering scholarships to attract global talent, and promoting alternative pathways like apprenticeships and lifelong learning programs.

However, it seems that there’s a more pressing need to train C-suite professionals who are making these decisions on adopting AI among current senior teams. The government aim to collaborate with employers to ensure on-the-job AI training is aligned with real-world applications and evolving technologies, but it starts with educating business leaders at the top of the funnel. Here are practical tips on how UK business leaders can learn more about implementing AI within their organisation.

Courses that focus on a strategic leadership use of AI, not just operational 

C-suite execs should take courses that focus on return on investment, risk management, ethics, and industry disruption potential, not just improve day to day operations. There’s a lot of reputable providers that offer such courses, so decision makers should ensure they research a course that is appropriate for their needs.

Join peer networks

Partaking in professional roundtables, AI councils and leadership forums can all help expand knowledge of AI and its applications. These types of networks can offer real insight, support and case studies through peer-to-peer discussions. They can also help foster a culture of innovation within the business through listening to trials of AI from other leaders.

Executives should champion sponsoring pilot AI projects through allocated a set budget for AI experimentation and encourage other colleagues within the organisational structure to trial AI programs.

Collaborate with experts

Collaborating with an expert in the field such as an AI Consultant can support with not only training, but implementation throughout the business. An advisor or consultant will be able to translate AI and its intricacies into actionable, bitesize chunks for senior leaders while building a realistic roadmap to adoption.

They’ll be able to streamline the opportunity through identifying the best application of AI within your business in a realistic manner. They’ll also be able to set measurable KPIs to assess real business impact and ensure you remain up to date on the latest governance and AI regulations.

*Data from Boxxe

Read more

Latest News

Read More

Wellbeing pays: the ROI HR can’t ignore

9 October 2025

Skills

7 October 2025

How to build a skills-based strategy

A key challenge for organisations looking at their skills strategy is getting their job data under control. Discover how creating a single source of truth...

Artificial Intelligence, Globalisation

7 October 2025

Talent strategies for business expansion and growth

Global Expansion 2025: Powerful Talent Management Strategies for a Diverse and AI-Driven Workforce....

Newsletter

Receive the latest HR news and strategic content

Please note, as per the GDPR Legislation, we need to ensure you are ‘Opted In’ to receive updates from ‘theHRDIRECTOR’. We will NEVER sell, rent, share or give away your data to third parties. We only use it to send information about our products and updates within the HR space To see our Privacy Policy – click here

Latest HR Jobs

London School of Hygiene & Tropical Medicine – Human ResourcesSalary: £39,432 to £45,097 per annum (pro-rata) inclusive

Harper Adams University – Human ResourcesSalary: £46,049 to £50,253 per annum. Grade 10

University of Cambridge – Department of Clinical NeurosciencesSalary: £27,319 to £31,236

Royal Conservatoire of ScotlandSalary: £52,074 to £58,611

Read the latest digital issue of theHRDIRECTOR for FREE

Read the latest digital issue of theHRDIRECTOR for FREE