BA flight attendant denied flexible working request wins case

In the case of Daly v BA Cityflyer Ltd, Chloe Daly was a senior flight attendant with British Airways CityFlyer. Following the birth of her daughter, she put in a request for flexible working after being unable to find suitable childcare arrangements. This was made more challenging by the fact that her work rota was unpredictable and changed from week to week.

In the case of Daly v BA Cityflyer Ltd, Chloe Daly was a senior flight attendant with British Airways CityFlyer. Following the birth of her daughter, she put in a request for flexible working after being unable to find suitable childcare arrangements. This was made more challenging by the fact that her work rota was unpredictable and changed from week to week.

Ms Daly was invited to a meeting with the head of the team, Ms O’Neill, where she proposed several options and a six month trial period to see what best suited herself and the company. Overall, Ms Daly wished to reduce her working hours by 25% and have two set days off per week. Her husband was a teacher and therefore she could be more flexible during school summer holidays when he would be able to take over the childcare. She was also prepared to work one day each weekend.

However, the tribunal found that evidence showed that Ms O’Neill did not give proper consideration to the proposal and a letter was sent to Ms Daly rejecting her request. The reasons given were that the company would not be able to manage work among the team of in-flight business managers effectively and that it would have a detrimental impact on the quality of the service and performance.

Due to the lack of flexibility, Ms Daly resigned from her post. Employment Judge David Massarella said: “Ms Daly] would not be able to care for her daughter in the way that she considered appropriate, and would not be able to put in place affordable childcare arrangements around the full-time shift pattern required of her by the employer, including the refusal to agree to set days off each week, which made it more difficult for her to book childcare in advance.”

The tribunal awarded Daly £38,741.55 in compensation for unlawful discrimination, including awards for injury to feelings, loss of earnings and pension, and interest.

Read more

Latest News

Read More

Wellbeing pays: the ROI HR can’t ignore

9 October 2025

Skills

7 October 2025

How to build a skills-based strategy

A key challenge for organisations looking at their skills strategy is getting their job data under control. Discover how creating a single source of truth...

Artificial Intelligence, Globalisation

7 October 2025

Talent strategies for business expansion and growth

Global Expansion 2025: Powerful Talent Management Strategies for a Diverse and AI-Driven Workforce....

Newsletter

Receive the latest HR news and strategic content

Please note, as per the GDPR Legislation, we need to ensure you are ‘Opted In’ to receive updates from ‘theHRDIRECTOR’. We will NEVER sell, rent, share or give away your data to third parties. We only use it to send information about our products and updates within the HR space To see our Privacy Policy – click here

Latest HR Jobs

London School of Hygiene & Tropical Medicine – Human ResourcesSalary: £39,432 to £45,097 per annum (pro-rata) inclusive This provides summary information and comment on the

Harper Adams University – Human ResourcesSalary: £46,049 to £50,253 per annum. Grade 10 This provides summary information and comment on the subject areas covered. Where

University of Cambridge – Department of Clinical NeurosciencesSalary: £27,319 to £31,236 This provides summary information and comment on the subject areas covered. Where employment tribunal

Royal Conservatoire of ScotlandSalary: £52,074 to £58,611 This provides summary information and comment on the subject areas covered. Where employment tribunal and appellate court cases

Read the latest digital issue of theHRDIRECTOR for FREE

Read the latest digital issue of theHRDIRECTOR for FREE