Acas has launched a new study that reveals a worrying lack of confidence amongst line managers in handling difficult issues involving their staff. The study – Workplace dispute resolution and the management of individual conflict – finds that many line managers feel anxious and isolated when it comes to dealing with conflict at work. Acas believes that successful conflict management starts inside the workplace and is calling on organisations to:

1. Share the responsibility of managing conflict by making it a strategic issue discussed at the highest level;

2. Provide more training for line managers not just in managing conflict but also in more generic 'handling difficult conversations

3. Recognise the factors that can help employers to prevent problems escalating into full blown disputes – such as effective channels of representation, particularly those provided by unions.

Acas has also published an accompanying ER Comment article, Plugging the confidence gap? Changing perceptions of conflict at work responding to the issues raised in the study and reflecting on the role that line managers play in managing conflict. 

Content Note

The aim is to provide summary information and comment on the subject areas covered. In particular, where employment tribunal and appellate court cases are reported, the information does not set out full details of all the facts, the legal arguments presented by the parties and the judgments made in every aspect of the case. Click on the links provided to access full details. If no link is provided contact us for further information. Employment law is subject to constant change either by statute or by interpretation by the courts. While every care has been taken in compiling this information, SM&B cannot be held responsible for any errors or omissions. Specialist legal advice must be taken on any legal issues that may arise before embarking upon any formal course of action.